How a Digital Infrastructure Leader Boosted Facilitator Productivity by 25% with MLS

[Infopro Learning]

About the Company​

A global leader in digital infrastructure headquartered in California, this organization enables seamless internet connectivity and secure data exchange worldwide. It operates 260 data centers across 33 countries on five continents. Its colocation services and carrier-neutral data centers help businesses speed up digital transformation and connect with partners, clouds, and networks around the world.

Business Challenges​

The organization shifted a significant portion of its learning strategy from eLearning to instructor-led training. Its facilitators and internal teams then faced growing pressure to deliver consistent, high-quality sessions across a large, geographically dispersed, always-on workforce. Existing administrative processes were not built for this complexity, and that administrative weight was slowing down the very training experience it was meant to support.

Key challenges included:

• Administrative Inefficiency: Processes were not optimized to support instructor-led training operations, which led to workflow delays.
• Facilitator Distraction: Instructors had to handle time-consuming administrative tasks, which pulled their focus away from effective training delivery.
• Global Program Consistency: Delivering instructor-led sessions with the same quality and learner experience in every region created significant logistical complexity.
• Technology Alignment: New instructor-led workflows had to work with existing digital learning systems so learners had a seamless experience.

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